What is Srijani?
srijani.in is an ecommerce platform showcasing authentic Bihar ethnic items, including Madhubani paintings, Sujni embroidery, Appliqué work, Cane and Bamboo crafts, and unique gift accessories. Our products are handcrafted by skilled artisans, promoting Bihar’s rich cultural heritage and empowering local communities.
How does shopping on Srijani.in support artisans?
Every purchase directly supports Bihar’s artisans by providing them with sustainable livelihoods. We work with artisan communities to preserve traditional crafts like Madhubani, Sujni, and Appliqué, ensuring fair wages and opportunities for growth.
Ordering and Payment
How do I place an order?
Browse our website, select your desired products, and add them to your cart. Proceed to checkout, enter your shipping details, and choose a payment method. You’ll receive an order confirmation email once the order is placed.
What payment methods are accepted?
We accept credit/debit cards, UPI, net banking, and popular digital wallets. All transactions are secure and encrypted for your safety.
Are there any hidden charges?
There are no hidden charges. The price displayed on the product page is the final price, excluding delivery charges, which are clearly shown at checkout based on your location and order value.
Can I modify or cancel my order?
You can cancel or modify your order before it is dispatched. Log into your account, go to ‘My Orders,’ select the order, and click ‘Cancel’ or contact our support team at info@srijani.in with your order ID. Once dispatched, cancellations are subject to our return policy.
Shipping and Delivery
Do you deliver to my location?
We deliver across India. Enter your pin code on the product page or at checkout to confirm serviceability. Delivery depends on our courier partners’ network and any legal restrictions in your area.
How long will my order take to arrive?
For items marked “In Stock,” delivery typically takes 3-7 business days within India, depending on your location. International deliveries may take 7-15 business days. Made-to-order items may have longer timelines, as indicated on the product page.
How much are the shipping charges?
Shipping charges vary based on order value and location. Shipping costs are calculated based on weight and destination.
Who are your shipping partners?
We partner with reliable couriers for deliveries. Tracking details and airway bill numbers are shared via email after dispatch.
What if there’s a holiday during the delivery period?
Holidays may affect delivery timelines. If a holiday falls between your order date and estimated delivery, we add an extra day to the schedule. Check our shipping partners’ websites for more details.
Returns and Refunds
What is your return policy?
We offer a hassle-free return policy. If you’re unsatisfied with your purchase, notify us within 30 days of receipt via email info@srijani.in Products must be unused, in original condition, with all tags, labels, and packaging intact. Returns are subject to stock availability for replacements or full refunds.
How do I initiate a return?
Contact our support team at info@srijani.in with your order ID or use the ‘Return Order’ link. Our team will confirm the return request and guide you through the pickup process. Ensure the product is in its original condition.
How long does it take to process a refund?
Once we receive and verify the returned item, refunds are initiated within 5-7 business days. Refunds may take additional time to reflect in your account, depending on your bank or payment provider. If the refund is delayed beyond our promised date, please contact us for assistance.
Can I exchange a product?
Exchanges are subject to stock availability. If the desired product is out of stock, you can opt for a refund or choose another item of equal or lower value. Contact our support team on info@srijnai.in to arrange an exchange.
Product-Specific Questions
Are the Madhubani paintings and Sujni embroideries handmade?
Yes, all Madhubani paintings and Sujni embroideries are meticulously handcrafted by Bihar’s artisans using traditional methods, ensuring each piece is unique.
How should I care for Cane and Bamboo products?
To maintain Cane and Bamboo items, keep them away from direct sunlight and moisture. Clean with a dry or slightly damp cloth and avoid harsh chemicals. Detailed care instructions are provided with each product.
Can I customize gift accessories?
Some gift accessories offer customization options, as mentioned on the product page. For bulk or personalized orders, contact us at info@srijani.in with your requirements.
Account and Privacy
Do I need an account to shop?
No, you can shop as a guest. However, creating an account allows you to track orders, save preferences, and access exclusive offers.
How do I protect my account?
You are responsible for maintaining the confidentiality of your account password. Log out after each session and notify us immediately at info@srijani.in if you suspect unauthorized access. We are not liable for losses due to compromised accounts.
How is my personal information handled?
We prioritize your privacy. Your personal information is securely stored and used only for order processing, shipping, and improving your shopping experience. You can opt out of marketing communications by emailing info@srijani.in. Read our privacy policy
Contact Us
How can I reach your support team?
For any queries, email us at info@srijani.in. We typically respond within three business days.
What if I have a bulk order or partnership inquiry?
For bulk orders or partnerships, email us at info@srijani.in We’ll get in touch to discuss your needs.
Where are you located?
Our headquarters are in Patna, Bihar, India. Visit us at House Number # 20, Ashiana Digha Road, Ashiana Nagar, Patna, Bihar, India – 800014. Call +91-9973055072, +91-6122581850